Refund Policy

FMCAS – Farmers Consortium for Agriculture and Allied Sector – is committed to fair and transparent financial dealings with all members and stakeholders. This Refund Policy outlines the conditions under which fees paid to FMCAS may be refunded, the refund process, and timelines.

This policy applies to:

• Membership registration and annual renewal fees
• Event registration and training programme fees
• Service charges for facilitated procurement, auction, or advisory services
• Any other fees collected by FMCAS through its platform or offices

Membership fees are collected for annual or multi-year membership in FMCAS across different categories including Farmer, FPO, Federation, Corporate, Trader, and Government Institution memberships.

General principles for membership fee refunds:

• Refund eligibility begins from the date of written refund request received by FMCAS
• Processing and administrative fees of up to 10% of the total fee paid are non-refundable
• Membership benefits utilised (access to events, platform services, consultations) are considered consumed and shall be deducted from any refund amount
• Rejected membership applications are fully refunded, less any bank transaction charges

The following table outlines standard refund eligibility based on timing of the request:

The following fees and charges are strictly non-refundable under any circumstances:

• Processing and administrative fees (up to 10% of total payment)
• Payment gateway and bank transaction charges
• Fees for services that have already been rendered or delivered
• Costs for documents, certifications, or ID cards already issued
• Fees for advisory sessions, consultations, or training already attended
• Promotional or discounted membership fees offered during special campaigns
• Fees paid as part of government-subsidised or co-funded programmes

To request a refund, please follow these steps:

Refund processing timelines from the date of approval:

• Bank Transfer (NEFT/RTGS/IMPS): 7–14 working days
• UPI/Digital Wallet: 5–10 working days
• Credit/Debit Card: 7–21 working days (depends on card issuer)
• Demand Draft/Cheque: 10–20 working days

FMCAS is not responsible for delays caused by banking institutions, payment gateways, or incorrect account information provided by the applicant. FMCAS will initiate the refund to the original payment account wherever possible.

Members who wish to cancel their FMCAS membership may do so by submitting a written cancellation request to info@fmcas.org.

Important cancellation terms:

• Membership cancellation does not automatically trigger a refund; eligibility depends on the refund schedule above
• Upon cancellation, access to membership benefits, platform services, and the FMCAS network ceases at the end of the current paid period
• Annual memberships cancelled mid-year are subject to the refund schedule in Section 3
• FMCAS may cancel a membership for policy violations without any refund entitlement
• Reactivation of a cancelled membership requires fresh registration and payment of applicable fees

If you are dissatisfied with the refund decision, you may raise a formal complaint through the following process:

• Submit a written grievance to info@fmcas.org within 15 days of the refund decision
• FMCAS's Grievance Committee will review the matter and respond within 21 working days

All refund disputes are subject to Indian law and shall be resolved under the jurisdiction of courts in Delhi, India. FMCAS's decision after the grievance review process shall be considered final and binding.

For refund requests, cancellations, or policy queries, please reach out to our team:

We aim to respond to all refund queries within 3 working days.